ERP Service Desk Officer

Company : Eclosia Technology Services
Closing date : 04.06.21

Duties and Responsibilities
- Provide ERP level 1 support to clients as per Service Level Agreement;
- Record & track support issues and incidents within the Service Management system;
- Assign issues and incidents to the appropriate 2nd level support team;
- Monitor progress, follow up with customers and internal team, escalate to next level if necessary, provide feedback and update status;
- Participate in Project Implementation by completing tasks assigned, like testing and writing user manual;
- Play a significant role in the maintenance of Service Desk Documentation;
- Recommend process and procedure improvements to exceed customers’ satisfaction

Profile
- Diploma in IT or Ongoing studies at Bachelor Level in IT
- Excellent written, verbal and interpersonal communication skills in both English & French
- Excellent customer service skills
- Good diagnostic, problem solving and time management skills
- Tech savvy and ability to grasp new processes, services and concepts quickly
- Ability to work after working hours when needed
- A first hand experience with an ERP and providing helpdesk support will be advantage.

Files must be less than 10 MB.
Allowed file types: txt pdf doc docx odt ppt pptx.