Provide end user IT support for matters related to desktop/laptop and peripherals: printer, telephone, mobile services and specific business applications;
Involve in basic network configuration and maintenance
Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;
Ensure Antivirus are up to date; troubleshoot and update;
Manage IT Asset inventory;
Assist in the preparation of IT Budget;
Involve in IT Procurement process;
Liaise with suppliers for quotation request and Tier 4 technical support.
Diploma in Information Technology;
Versatile on Microsoft Technology platforms;
Related experience and training in troubleshooting and providing IT End User Support;
Basic knowledge of Networking and Exchange;
Excellente customer service skills;
Good diagnostic, problem solving and time management skills;
Ability to grasp new processes, services and concepts quickly;
Excellente written, verbal and interpersonal communication skills in both English and French.
Only the best candidates will be called for an interview.