Guest Experience and Retail Executive

Tâches et Responsabilités

Odysseo is seeking a Guest Experience and Retail Executive to lead its front-line guest services and retail operations. The role focuses on ensuring a memorable visitor experience from ticketing to shopping, while driving retail performance and supporting Odysseo’s reputation as Mauritius’ top marine attraction.

Main duties:

• Supervise guest relations, ticketing, and retail activities.
• Manage stock, suppliers, and POS systems.
• Lead and motivate a team of 17 Guest Relations Assistants.
• Ensure excellent customer service and handle complaints.
• Analyze sales data and implement improvements.
• Collaborate with internal teams on events and promotions.

Profile

Profile sought:

• Diploma or degree in Sales, Marketing, or Retail Management.
• 3–5 years’ experience in retail, tourism, or hospitality.
• Strong leadership, communication, and organizational skills.
• Good knowledge of merchandising and inventory tools.
• Availability to work weekends and holidays.

Why join Odysseo:
Be part of a passionate team blending tourism, education, and marine conservation, contributing to meaningful visitor experiences that make an impact.