Associate Engineer – Client Services

Duties and Responsibilities

• Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;
•  Involve in basic network configuration and maintenance;
•  Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;
•  Ensure Antivirus are up to date;
•  troubleshoot and update;
•  Manage IT Asset inventory;
•  Assist in the preparation of  IT Budget;
•  Involve in IT Procurement process;
•  Liaise with suppliers for quotation request and L2 technical support.

Profile

Diploma in Information Technology;

 Versatile on Microsoft Technology platforms;

 Related experience and training in troubleshooting and providing IT End User Support;

 Basic Knowledge of Networking and M365;

 Excellent customer service skills;

 Good diagnostic, problem solving and time management skills;

 Ability to grasp new processes, services and concepts quickly;

 Excellent written, verbal and interpersonal communication skills in both English & French