Analyst – Service Delivery

Duties and Responsibilities

Work closely with third parties and customers to ensure resolution of incidents and assistance request;

Knowledge of ITIL and industry-based standards would be a real advantage;

Design, develop and document solutions and lead clients throughout support phases;

Collaborate with internal teams to ensure transversal collaboration is met on different- subjects related to support;

Provide clients’ support on specific ERP and other third-party interfaces;

Proactively maintain knowledge repository of current and future solutions.

Profile

A degree in Business, IT, Accounting or other related fields.

At least 3 years of experience relevant to this position.

Excellent understanding of Business Processes: Finance, Trade & Logistic & Manufacturing.

Deep knowledge of an ERP system, process-based system. (Knowledge of Microsoft Dynamics AX or Dynamics 365 Finance & Operations will be preferred).

Good knowledge of SQL and Query Language.

Must possess good analytical, problem solving and time management skills.

Have strong interpersonal and communication skills (written & verbal) both English & French.

Ability to work in a team and to work after working hours when required.

Holder of a valid Driving License.