Banquet Operations Manager

Ninety-Six Hotel Collection

15 Jan 2025

Oversee banquet operations, ensuring seamless execution of events, conferences, and functions.
Collaborate with the Banquet Administration team to understand client requirements and ensure all specifications are met.
Ensure exceptional guest satisfaction by maintaining high service standards and addressing client feedback promptly.
Anticipate guest needs and deliver personalized service to exceed expectations.
Recruit, train, and manage a high-performing banquet team, fostering a culture of excellence and teamwork.
Conduct regular performance reviews and provide coaching to enhance team skills and efficiency.
Ensure the quality of meeting room set-ups
Ensure full control of Banqueting equipment and assets.
Monitor the proper ordering of all food & drinks required and their storage under clean conditions
Adhere to all food hygiene & quality standards
Stay updated on industry trends and incorporate innovative practices to enhance banquet services
Upsell all property facilities & services
Any other cognate duties

Diploma in Hospitality/Tourism Management or equivalent
At least 5 years experience in a similar or equivalent management position
Comprehensive understanding of food and beverage operations, and event planning
Exceptional interpersonal and communication skills with a strong focus on delivering outstanding guest experiences
Excellent planning, multitasking, and problem-solving abilities.
Good Command of both French & English
Excellent attention to detail
Ability to cope with pressure
Willingness to work irregular hours
Computer literate in Microsoft office and outlook

Only the best candidates will be called for an interview.

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