GUEST RELATIONS ASSISTANT

Duties and Responsibilities

Odysseo (A company of Eclosia), the first Oceanarium in the Mascarene region is currently looking for Guest Relation Assistants, who will welcome customers in a professional manner, provide ticketing services and handle the gift shop.

• Customer Service: Provide exceptional service, address inquiries, and assist customers with ticket purchases and merchandise selection.
• Ticket Sales: Process ticket transactions accurately, assist customers in choosing suitable options, and maximize sales through upselling.
• Merchandise Sales: Assist customers with merchandise selection, process transactions efficiently, and promote sales through knowledge of promotions. 
• Inventory Management: Receive, stock, and organize merchandise inventory, monitor levels, and report discrepancies.
• Cash Handling: Handle cash and card transactions securely, balance registers, and follow procedures for accurate accounting.
• Shop Maintenance: Maintain cleanliness and organization of the shop, arrange displays attractively, and ensure overall shop functionality.

Profile

• HSC level or equivalent
• At least 2 years' experience in related field
• Excellent customer service and communication skills
• Proficiency in cashiering duties
• Energetic, courteous and professional
• Customer Oriented