Associate Engineer - IS Operations

Duties and Responsibilities

Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;

 Involve in basic network configuration and maintenance;

 Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;

 Ensure Antivirus are up to date;

 troubleshoot and update;

 Manage IT Asset inventory;

 Assist in the preparation of  IT Budget;

 Involve in IT Procurement process;

 Liaise with suppliers for quotation request and L2 technical support.

Profile

Diploma in Information Technology;

Versatile on Microsoft Technology platforms;

Related experience and training in troubleshooting and providing IT End User Support;

Basic Knowledge of Networking and M365;

Excellent customer service skills;

Good diagnostic, problem solving and time management skills;

Ability to grasp new processes, services and concepts quickly;

Excellent written, verbal and interpersonal communication skills in both English & French