Warehouse Customer Service Assistant

Duties and Responsibilities

Open and follow up on customer files until closure.

Handle and follow up on customer complaints.

Update files and tasks within the required deadlines.

Monitor Warehouse & Logistics operations and update the relevant systems.

Prepare the necessary documents, including Warehouse Receipts and Warehouse Releases.

Prepare and follow up on invoicing.

Handle administrative tasks related to the CFS.

Prepare quotations and ensure proper follow-up.

Work closely with the different departments to ensure the smooth running of operations.

Perform any other duties related to the position

Profile

Holder of an HSC.

Minimum 2 years of experience in a similar position, ideally in the logistics or transport sector.

Good command of both French and English, written and spoken.

Good organisational and follow-up skills.

Ability to work as part of a team and manage multiple tasks simultaneously

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Rigorous, autonomous and detail-oriented.

Ability to meet deadlines.

Experience with warehousing systems/software.